Terms & Conditions
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We aim to support pet owners experiencing financial difficulty with pet food and/or pet accessories for a period of 3 months. After this period a referral from another organisation will be required for support to continue. This will again be assessed every 3 months.​
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Those found to be improperly requesting or receiving support from the charity will have their details forwarded to the relevant authorities immediately.
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Microchip numbers for ALL dogs are required prior to support being supplied.
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From 1 June 2024 microchip numbers will be required for ALL cats prior to support being supplied.
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*Support will not be given to owners of unneutered pets or pets less than 6 months of age.
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Non collection, on two occasions of booked support will result in future support being withdrawn.
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No booking, no support. As a small charity we do not have the time or resources to 'squeeze in' pet owners who have not booked in advance. Booking clearly states when booking will close.
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We operate a zero tolerance policy towards abuse of any kind (verbal, physical, online) towards our charity and it's volunteers. We reserve the right to report any such behaviour to the relevant authorities.
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* Exceptional circumstances will be taken into consideration and each case assessed individually.